How to manage users in Aloware

The Users page in Aloware Admin lists everyone on your account. From it, admins add users, set each user's role and settings, and pause, suspend or delete users.

To open it, sign in to Aloware Admin and click Users in the left menu.

Each user has one role. Choose it in the Role field when you add or edit a user. The page shows a short description under each role:

When the role is Admin, a Billing admin toggle also appears. Its description reads: This user will be responsible for billing, invoices, and payments.

Follow these steps to add a user:

The Profile section also has the Aloware Talk Lite toggle. To learn more, see Aloware Talk Lite.

When an Admin or Billing Admin clicks Add user, a confirmation shows how the new user's license is billed. Which dialog appears depends on whether your account has free licenses.

If your account has free licenses, the Add user dialog says: "This user fills 1 of your [N] licenses available for the billing period ending [date]. No additional charges will be incurred." [N] is the number of free licenses.

If your account has no free licenses, the Purchase a new license dialog opens instead. It shows the end of the current billing period and says: "You will be charged a prorated amount for this billing period, then the regular license fee each billing period after that."

The number of available licenses goes down by one after you add a user. Once the last free license is used, the next Add user opens the Purchase a new license dialog.

To open a user's settings, click the user's name. You can also click the user's menu (...) and select Settings.

The left menu of the settings page has these sections:

Inboxes lists the inboxes the user belongs to. Inboxes add users in their own settings, on the Inboxes page.

Click Save at the top right to keep your changes.

Use the controls at the top of the Users page to narrow the list:

The page also shows the note Suspended users are billable.

The More menu next to Add user has these options:

Each row on the Users page has a menu (...) with these actions:

On your own row, the menu shows only Activity, Settings, Timeline and Add to team.

A user's settings page also has Pause at the top right. Its More menu has Activity, Test call, Help and Delete.

Select Timeline in the user's menu to open the user's timeline for a date range.

Select Activity in the user's menu to open the user's activity page.

Select Add to team in the user's menu, then choose the team.

Select Log in as in the user's menu.

Before you delete a user, see Handling lines, inboxes, and contact lists when you delete a user.